![]() The free plan is for teams of up to 10 users. Except for single-sign-on, help center, basic ticketing and collaboration features. The Support Desk pricing plan starts for free and ends up at €95 per agent per month (annually €79).Ĭombing through the entire feature list, we immediately gather that the free account doesn’t offer a lot. So yes, getting a comprehensive overview of the price can be a bit overwhelming.īut when we focus on the label Freshdesk then ultimately the pricing plan drills down to two options: the Support Desk pricing plan and the Omnichannel pricing plan. From Freshdesk to Freshmarketer (there are 5 types of platforms), and for the Freshdesk platform itself different plans per product (4 extra). Because Freshdesk offers per label various pricing options to choose from. Unfortunately landing on the pricing page doesn’t clear up confusion straight away. The different Freshdesk pricing plans can be overwhelmingīetween Freshworks (the parent company), Freshdesk and all the product labels Freshsales, Freshmarketer, Freshchat and Freshservice where do you start? They connect all integrations to their platform via their API called Freshdesk Neo. The platform supports various integrations including WhatsApp, Mailchimp, Shopify, Lightspeed and so on. It’s also possible to whitelist certain network addresses and restrict all other access. And all data is presented in one dashboard.įreshdesk is a secure platform that offers an SSO login access system, default SSL certificates, your own support domain, and custom SSL. While also measuring customer satisfaction. It’s possible to monitor productivity, workload, service efficiency, and resolve times. It enables customers to ask questions, while it can also proactively reach out and offer help. And by the ticket monitor, all tickets are scanned hourly to see if your team needs to act on them.įreshdesk offers a customisable widget that you can embed on your website. Where tickets are pushed towards agents based on skill and workload balancing. There is also automatic ticket assignment from the inbox view. So tickets can be automatically prioritised or assigned to another team. Their automation can scan through tickets and perform actions based on customers’ info. And teams can prioritise conversations by creating parent and child tickets.įreshdesk offers AI-powered automation to help clean up workflows. For instance, colleagues can loop teammates in on tickets by It’s also possible to share ownership of tickets between teams, while everyone can track progress. But what Freshdesk means is that they offer certain features that will improve teamwork. Where teams can use the ticketing tool to manage all customer queries via one central channel within the inbox.Ĭollaboration is a broad term. The Freshdesk features:įreshdesk focused on building first and foremost a ticketing system (like Zendesk). We won’t go into all subfeatures right now, but we’ll cover the basics instead. Sounds like a lot right? You can download an extensive list of all features, big and small. What features does Freshdesk offer?įreshdesk can be used as a support desk, contact center, omnichannel suite and customer success platform. Or if your business would be better off with an alternative. Let’s find out! We’ll look into Freshdesk’s pricing plans, and what’s included and what isn’t, to see if it fits your business. ![]() To this day they operate by a simple mantra: “to make it easy for businesses to delight their employees and customers”.īut does this mantra of ease and delight apply to their pricing plans as well? Mathrubootham thought Zendesk was too convoluted and tried to right their wrongs ( even going as far as searching Twitter for Zendesk complaints and pitching Freshdesk to these customers). The cloud-based helpdesk software Freshdesk was founded in 2010 by Girish Mathrubootham, as an alternative to Zendesk.
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